Tavast Eesti Ltd

Kadaka tee 36, Tallinn 10621, Estonia

Monday - Friday 8:00 - 17:30

29.03.2024 - CLOSED

+372 600 7715

Reg.no: 10680467
VAT: EE100634431

Activity license no.: FVV000037

Feel free to contact us

Frequently Asked Questions

I placed an order but haven't received it, where is it?

If you have placed an order and are awaiting its delivery, please first check the estimated delivery time provided at the time of purchase. Remember, this is an estimate, and your order may arrive slightly before or after this date. You can track the status of your order in two ways: by logging into your account on our website or by using your order confirmation number and email on our tracking page HERE. If there's no tracking information or if you're experiencing an unusual delay, please contact our customer support. We will promptly investigate the matter and provide you with updated information on the status of your order.

Can both businesses and private individuals order from your store?

Yes, both businesses and private individuals can place orders. The ordering process is the same for both.

Additionally, we offer business clients with a valid VAT number the option to purchase precious metal materials under reverse VAT. This means the client pays the amount without VAT, just like in our physical store. To do this, you need to enter your company's VAT number.

Businesses located in other European Union countries can also make purchases and pay the amount without VAT for the entire order, if the shipping address and the company address are outside Estonia. For this, a valid VAT number of an EU member state is required.

What delivery options do you offer?

We offer various shipping options, including standard and express delivery.

We provide the widest range of delivery methods (parcel machines, courier service) mainly in Estonia, Latvia, Lithuania, and Finland, but we also offer shipping to other European Union member states.

The available options, along with their respective costs and delivery times, will be presented during the checkout process.

Do you offer next-day delivery?

Yes, we offer the option of next-day delivery. If your order is placed before 15:00 and all the ordered items are in stock, our goal is to dispatch the parcel on the same day. In most cases, the shipment will arrive within Estonia by the next working day, depending on the delivery method you choose.

Do you also have a physical store location?

Yes, we have a physical store located at Kadaka tee 36, Tallinn, Estonia.

We also offer the option for in-store pickup of online orders. This is a convenient choice for those who wish to receive their orders quickly or would like to personally explore our range of products.

Do you want to receive a gift?